Support
We're here when the week gets messy.
Stuck on setup, coverage rules, or publishing a staff link? Send us a note — real humans who build shift boards for venues like yours. Include your venue name, plan (Free / Solo / Multi), and what you already tried so we can reproduce faster.
Product support
Bugs, sync questions, portal links, or "why won't this shift save?" — email us with your venue name and browser. We usually reply within one business day.
hi@inshifts.comFeedback & partnerships
Running multiple locations, migrating from a spreadsheet, or want to talk about what InShifts should build next? We read every message — use the same inbox as product support.
About InShiftsQuick answers
Can you help migrate from Excel?
Yes — send a sample export (no sensitive payroll data needed) and we'll suggest the fastest path to your first published week.
What are support hours?
Email support on every plan, monitored Monday–Friday. Multi includes a faster response target. Critical outages are watched outside those hours when possible.
Do you offer phone support?
We handle support over email so we can share links, screenshots, and keep a clear record of what we tried.
Where is data hosted?
InShifts runs on Supabase and Cloudflare infrastructure with encrypted transport. See our Privacy Policy for details.
Where else should I look first?
Check pricing, the industries hub, and release notes before writing — many setup questions are already answered there.